Aviva Health Online Claiming is now live!
Available for customers who join or renew from August 1st
We want your claim to go as smoothly as possible, so before you make a claim for a hospital stay or day-to-day expense, there are some important things you need to know:
The first step is to check your table of cover. The table of cover sets out the benefits that are available to you under your plan. For example, it will tell you whether you are covered for a semi-private room in a private hospital. You can find your table of cover by clicking here or with the welcome/renewal pack you were sent.
Your table of cover will also highlight what hospital list you’re covered for – 1, 2, 3 or 4. You can view the full list of hospitals and treatment centres here
An excess is the first part of any claim that you have to pay yourself. For outpatient or day to day claims this is the amount we deduct from your claim before we send you the payment. You can see what excesses apply to you on your table of cover.
A waiting period is the amount of time that must pass from the start date of a health insurance policy before full cover is available. If you are new to health insurance, have a pre-existing condition or recently upgraded your plan, waiting periods may apply to you. For more information, see our helpful table here.
Choose from one of the options below and we’ll guide you through the process.
If you are claiming for an outpatient or day to day expense, keep all your receipts throughout the year. Your receipts should include the following:
Click here to see an example of a receipt that includes all of the above.
Please include a hand-written or typed cover letter with your receipts. Make sure to include your name, address and policy or membership number on the cover letter. If it’s easier for you, you can download our template cover letter here.
At the end of your policy year, send your receipts and cover letter to:
Aviva Health Insurance Ltd.,
PO Box 764,
Please note: If you request for your receipts to be returned, these will be returned to you after we have processed your claim.
You can avail of this service if you renew or join after 1st August 2015. If you have receipts from your previous policy year, please submit them by post.
Upload a photo of your receipt and fill in your receipt details. One receipt may have a number of treatments; these should be detailed individually as line items.
In order to pay your claim, we'll need your bank details. We may already have these but if not please update when requested. Your claim is now ready to be submitted.
When you know what treatment you require, call our customer care team on 1890 714 444 to confirm your cover. Remember to have the following details to hand:
Don’t Worry! In some cases we may ask you for your previous health insurance details. We do this so we can confirm your waiting periods and pay your claim as quickly as possible.
Make sure you advise the hospital staff that you have health insurance and have your plan name to hand - you can find this in your welcome pack.
The hospital will then supply you with your Aviva claim form which you need to complete.
We have direct payment agreements with our listed hospitals and can settle the bill directly for all eligible costs under your plan. You don’t need to do anything else!